Return Policy

Overview

At Arctic Leopard, we strive to ensure every customer is satisfied with their purchase. If you are not completely satisfied, we are here to help, subject to the terms outlined below.

Return Eligibility

To be eligible for a return:

• The item must be unused and in original condition
• All original packaging, accessories, and components must be included

Items that show signs of use, damage, or modification are not eligible for return.

Non-Returnable Items

The following items are non-returnable:

• Used products
• Products with signs of wear, damage, or modification
• Final sale or clearance items
• Special orders or custom products
• Products shipped via freight that have already been delivered and accepted

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable
• We recommend using a trackable shipping method

Inspection and Approval

All returns are subject to inspection upon arrival. We reserve the right to approve or deny returns based on condition and eligibility.

Refunds

If approved:

• Refunds will be issued to the original payment method
• Processing time: 5 to 10 business days after inspection

Restocking Fees

Approved returns may be subject to a restocking fee of up to 30%, depending on the product condition and return reason.

Exchanges and Replacements

If your product is defective or damaged:

• Contact us within 48 hours of delivery
• Provide photos or videos of the issue

We will arrange a replacement or repair where applicable.

Order Cancellations

• Orders may be canceled before shipment only
• Once an order has shipped, it is no longer eligible for cancellation
• Cancelled orders are subject to a 5% cancellation fee

Refused Deliveries

If a shipment is refused:

• The customer may be responsible for return shipping and restocking fees
• Refunds, if applicable, will be adjusted accordingly